The Focus portal is your central hub for communications and AI insights. With rich search functionality, fast playback, and powerful analysis tools, everything you need is right at your fingertips.
Super Simple Portal
Focus is designed from the ground up with users in mind — from lightning-fast performance and stereo recording to intuitive search, accessibility features, and meaningful AI insights. Even the homepage is designed to surface the information that matters most to you.
Follow Along Transcriptions with AI Extracts
Our transcripts are more than just words — they’re enriched with AI-driven extracts that help you understand what was said, why it matters, and how to act on it.
Super search
Powerful search was goal number one when we built Focus. Search by free text, apply inclusive or exclusive filters, and save your favourite views — so you always find what you’re looking for, fast.
Translations
Focus speaks your language. Transcripts are available in 95+ languages, and the user interface is available in English, Spanish, French, German, and Portuguese.
Enterprise-Grade Security & Encryption
Security and compliance are baked into everything we build. Focus is fully encrypted, supports customer-managed keys, and meets BS10008 standards — making recorded data legally admissible. We started with ISO 27001 and haven’t stopped since.
256-bit AES encryption
All data is encrypted at rest and in transit using industry-standard 256-bit AES encryption.
Advanced security standards
Focus supports enterprise authentication protocols, access control, audit logs, and secure deployment practices.
Two-factor authentication
Keep your data protected with two-factor authentication, enforced by role or organisation-wide.
Manage and See everything
It’s your data — and your platform. Focus gives you full control, visibility, and ownership over every interaction and every insight.
Recommended Insights
Start fast with our out-of-the-box AI models, trained to detect compliance triggers, customer sentiment, and key conversational moments.
Design Your Own
Prefer to build your own? Focus supports custom AI Intel Streams based on your logic, keywords, and data definitions — no black-box analytics
Converstional Analysis
It’s one thing to detect that a complaint happened. It’s another to understand why. Focus uses AI to surface conversational drivers and patterns — across individual calls or at scale.
How does it work?
Intel Streams, Audio recording, AI, APIs, playback - it’s powerful stuff, but here’s how it actually works:
Capture
Use our native recording platform (SIP, SIP REC, Teams, etc), stream data via API or provide our ingester access to your data (Blob, Bucket, etc.) . Focus ingests it and transcribes everything with high accuracy and security.
Analyze
Apply out-of-the-box models or build custom AI logic to surface insights tailored to your business.
Act
Trigger workflows, alert the right people, and turn insights into decisions — in the tools you already use.
Focus Versions
Compare features
Focus is designed to be AI first, so basic AI and Transcription is included in every version. Below is an overview of the key features avalalbe for each version.
Main features
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(coming soon)
5 Silver Streams
10 Silver or Gold Streams
Bronze Intel Streams
Silver Intel Streams
Gold Intel Streams